Vi999 Privacy Policy — Your data is our responsibility

Vi999 (referred to as "we", "us", or "the platform") is an international-standard online Sports Betting and gaming platform. This privacy policy applies to the vi999 website, mobile app, and all associated services.

We place the highest importance on the privacy of users in Bangladesh. We follow international data protection standards in the collection, processing, and storage of your information. By creating an account on vi999, you agree to this privacy policy.

This policy is available in both English and Bengali. In the event of any discrepancy, the Bengali version shall prevail.

Vi999 collects three types of information:

We do not knowingly collect information from minors under the age of 18. If any such data is found in our systems, it will be deleted immediately.

Vi999 collects your information through the following methods:

• Provided directly: You provide your information directly when filling out registration, login, deposit, and withdrawal forms.
• Automatically collected: When you use the website or app, certain information is collected automatically via cookies and log files.
• Payment Providers: When you transact via bKash, Nagad, Rocket, or USDT, relevant financial information is collected.
• Identity Verification: Any documents you upload during the KYC process are stored securely.
• Support contact: When you contact us via live chat or email, your conversation details are stored for our records.

Vi999 uses your information only for specific, legitimate purposes. Details are outlined below:

• Account management: For registration, login, and account verification.
• Payment Processing: To process deposits and withdrawals.
• Service Improvement: To personalize your experience and develop new features.
• Security Assurance: To prevent fraud, money laundering, and unauthorized account access.
• Legal obligations: To share information with government authorities upon request, in compliance with applicable law.
• Promotional Communications: To send you bonus and offer notifications with your consent.
• Responsible Gaming: To detect unusual betting patterns and provide assistance when needed.

Vi999 does not sell your information to any third party. However, data may be shared in the following limited circumstances:

• Payment Processors: bKash, Nagad, or the relevant payment gateway receives the necessary information to process financial transactions.
• KYC verifier: Approved third-party services may be used for identity verification.
• Law enforcement agencies: Information may need to be disclosed to authorities under court order or legal requirement.
• Technology Partners: Cloud and server providers that operate the platform may access data in encrypted form.
• Game Software Providers: Game providers may receive limited data during a game session.

All of the above third parties are contractually bound to comply with vi999's privacy standards. They are not permitted to share or sell your information elsewhere.

Cookies and similar technologies are used on the vi999 website and app for the following purposes:

• Session cookies: To keep you logged in and maintain a secure session.
• Performance Cookies: To monitor website speed and performance.
• Functionality Cookies: To remember your language, theme, and preferences.
• Analytics: To understand which pages are used most frequently (without identifying individual users).

Vi999 does not use cross-site tracking or aggressive ad network cookies.

Vi999 employs multiple layers of security to protect your information:

• SSL/TLS encryption: All data transfers on the website and app are protected with 256-bit SSL encryption.
• Database Encryption: Stored data is protected with AES-256 encryption.
• Two-Factor Verification (2FA): An additional layer of security for account login.
• Firewall & DDoS Protection: Server-level protection against cyber attacks.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Staff Training: vi999 staff are trained and contractually bound to uphold data privacy.

As a vi999 member, you have the following rights over your own data:

To exercise any of these rights, contact the vi999 support team. We will respond within 30 days.

Vi999 does not retain data beyond set timeframes. Retention periods vary by data type:

• Account information: For the lifetime of the account and 5 years after closure.
• Financial transaction records: 7 years as required by legal obligations.
• KYC documents: Up to 5 years after account closure.
• Support conversation: 2 years after last contact.
• Cookies & Session Logs: 30 to 90 days after the session ends.

Vi999 may update this privacy policy when necessary. In the event of changes:

• Members will be notified of significant changes via email or in-app notification in advance.
• The "Last Updated" date at the top of the page will always be kept current.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any questions or complaints regarding our Privacy Policy, please contact us:

We are committed to responding to all privacy-related complaints within 7 business days.